Rob Cross - Systems & IT Service Management Consultant
Helping organisations improve their systems, streamline processes, and make confident technology decisions — with deep experience across Social Housing and IT Service Management.
Explore Our Services
Who We Are
At RDC Tech Solutions, we believe that technology should enable your people, not hinder them. As an independent consultancy, we provide impartial advice tailored to your exact needs.
With a strong heritage in the Social Housing sector, we understand the unique, operational, and tenant-facing challenges you face.
From strategic advisory to hands-on implementation, we provide the expertise needed to navigate complex technology landscapes.
Design and implementation of IT Service Management processes aligned with ITIL best practices.
Independent procurement advice, requirements gathering, and system selection to find your perfect fit.
Specialist knowledge of housing management systems, portal integrations, and tenant-facing tech.
End-to-end strategic guidance to modernise legacy systems and move to cloud-first architectures.
Lean methodology application to streamline workflows, reduce waste, and increase operational efficiency.
Health checks on ongoing projects, risk assessments, and compliance auditing for IT projects.
As a certified FreshDesk expert, we help organisations implement, optimise, and scale their customer support operations using the Freshworks suite.
Whether you are migrating from a legacy helpdesk, setting up for the first time, or looking to automate complex workflows, our deep product knowledge ensures you get it right the first time.
Recognised partner for implementation and strategy
Ready to improve your outcomes? Drop us a message to discuss how our consultancy services can support your goals.